Our Commitment
At Black Beaver Woodworks, every piece is handcrafted with care. We want you to be completely satisfied with your purchase.
Returns
We accept returns within 14 days of delivery for items in their original, unused condition. To initiate a return, please contact us at info@blackbeaverwoodworks.com with your order number and reason for return.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized orders (engraved names, custom dimensions, bespoke designs)
- Items showing signs of use, damage, or alteration
- Sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges
If your item arrives damaged or defective, we'll replace it at no charge. Please send photos of the damage to info@blackbeaverwoodworks.com within 48 hours of delivery.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error. We recommend using a trackable shipping method, as we cannot be responsible for lost returns.
Contact
Questions? Reach us at info@blackbeaverwoodworks.com or through our website contact form.
